Quick Look (Anime Dolls) What are the anime dolls, and if the online shopping of anime dolls is identified as counterfeit, the merchant will change their statement and not recognize the identification results,

Chat records with customer service (source: interviewee)

Chat records with customer service (source: interviewee)

Xinhua News on April 8thIn today's era of trendy entertainment, anime related products are highly sought after by a large number of enthusiasts. Recently, Ms. Xuan, a consumer, reported to Xinwang (hotline 0532-80889431) that when she purchased her favorite doll self deprecating bear pendant from a store called "Hmph Anime Trendplay" on a certain platform, she encountered counterfeit goods. However, the merchant was only willing to exchange or return the item for a refund, and was unwilling to compensate.

Ms. Xuan is an anime enthusiast who recently came across a self deprecating bear doll pendant from a Japanese anime at a store called "Hmph Anime Trendy Play". Before placing the order, she was afraid of buying counterfeit goods, so she repeatedly confirmed the authenticity of the doll with the merchant. The merchant responded confidently, claiming that it was a genuine Korean purchasing agent and claiming that the dolls had anti-counterfeiting labels. However, when Ms. Xuan requested to check the purchase records, the merchant refused, citing the inconvenience of bulk purchases. Ms. Xuan thought for a moment and realized that the merchant had a nose and eyes, so she spent nearly 40 yuan to place an order and purchase.

Not long after, the doll arrived in Ms. Xuan's hands. She couldn't wait to take photos and posted them on the Xiaohongshu platform, wanting to share this joy with her friends. Unexpectedly, a netizen below replied that her doll was "fake at first glance" and provided detailed judgment criteria. Ms. Xuan's heart skipped a beat and she quickly sent the netizen's judgment to the merchant. However, the merchant responded that the private appraisal on Xiaohongshu is unreliable, and only the appraisal of the obtained item is counted.

Ms. Xuan happened to have two free appraisal coupons on the property, and she thought she could use them to verify her identity. So she identified the doll twice, both times showing that it was a fake. Ms. Xuan took a screenshot of the appraisal result and asked the merchant for a theory, but the merchant changed their statement and said that the doll was not a fake, only had a flaw on its face, which was why it was misjudged. They also said that Ms. Xuan could be returned for a refund.

Xinwang contacted the merchant regarding this matter, but the merchant did not acknowledge the test results of the product and stated that they were only willing to return it for a refund or replace it with a defect free product. Ms. Xuan does not agree with the merchant's approach. "The front foot told me to support the identification of the object, but later said that the identification of the object was inaccurate. It is also unreasonable to provide such a solution now

Xinwang contacted the platform again by phone, and the platform stated that they need to verify the specific situation and provide a response. As of the time of publication, Xinwang has not received any response.

The AI mediator of Qingdao Internet Dispute People's Mediation Committee believes that "Ms. Xuan should first collect all evidence, including order detail pages, chat records, product pictures, third-party platform comments, and property appraisal reports, in order to protect her rights in the future. If the merchant still refuses to recognize the property appraisal results and does not agree with a reasonable solution, Ms. Xuan can choose to file a complaint with the e-commerce platform or directly report to the local market supervision department. If necessary, Ms. Xuan can file a civil lawsuit through legal means, demanding that the merchant refund one and compensate three times the principal plus three times the punitive damages, and claim for other reasonable losses caused by this. In summary, the merchant's behavior may violate the Consumer Rights Protection Law of the People's Republic of China According to relevant regulations, Ms. Xuan can choose appropriate economic means to safeguard her own rights and interests based on the actual situation. ”

Lawyer Cao Yanlong from Beijing Jingshi (Qingdao) Law Firm stated, "Since the property is recognized and proposed by the merchant as an appraisal institution, the appraisal results should be recognized. The original price of the product can be refunded and compensated three times. If it is less than 500 yuan, the compensation will be 500 yuan." (Wang Mengting)

Two identification results on the object obtained (source: interviewee)

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